These Terms and Conditions govern the provision of removal services in South Kensington and surrounding areas. By booking or using any removal, packing, storage, or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the person, firm, or organisation requesting the services.
1.3 "Services" means any removal, packing, unpacking, loading, unloading, storage, or associated services provided by the Company.
1.4 "Goods" means all items handled, transported, or stored in connection with the Services.
1.5 "Premises" means the collection and delivery addresses and any other locations at which the Services are carried out.
1.6 "Contract" means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.
2.1 The Company provides domestic and commercial removal services within South Kensington and across the wider London area, as well as to and from other locations within the United Kingdom.
2.2 The scope of the Services will be set out in the quotation or confirmation provided to the Customer. Only items and tasks specifically detailed in the quotation or confirmation will be included in the Services.
2.3 The Company may provide additional services, such as packing materials, specialist packing, dismantling and reassembly of furniture, and short or long term storage, subject to separate charges and availability.
3.1 Quotations are based on the information provided by the Customer, including but not limited to property access, volume of Goods, required services, parking arrangements, and travel distance.
3.2 All quotations are given subject to survey and remain valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier by the Company.
3.3 The Company reserves the right to amend or withdraw a quotation if:
(a) the information provided by the Customer is incomplete, inaccurate, or changes after the quotation is given; or
(b) additional services are requested; or
(c) access conditions, parking, or working conditions differ from those reasonably anticipated.
3.4 Unless explicitly stated otherwise, all quotations are exclusive of additional charges such as congestion charges, tolls, parking fees, fines arising from inadequate parking arrangements, and any third-party fees, which may be added to the final invoice.
4.1 A booking is made when the Customer accepts the quotation or estimate in writing or via any method of confirmation accepted by the Company, and the Company confirms the booking.
4.2 The Company may require a deposit or full prepayment at the time of booking. The amount and due date will be communicated to the Customer prior to confirmation.
4.3 The Customer is responsible for ensuring that all details of the booking are accurate, including addresses, dates, times, contact details, and any special requirements. Any changes must be notified to the Company as soon as possible.
4.4 The Company will use reasonable efforts to accommodate requested changes to booking dates, times, or scope of Services, but cannot guarantee availability. Changes may result in additional charges.
5.1 The Customer must ensure that:
(a) adequate access is available at all Premises for the safe and efficient completion of the Services, including lifts or stairways where applicable;
(b) parking arrangements are made in advance where restrictions apply, and any necessary permits or dispensations are obtained;
(c) Goods are properly packed and prepared for transport if the Company has not been engaged to provide packing services;
(d) any fragile, valuable, or special items are clearly identified and brought to the attention of the Company prior to the move;
(e) the Company is informed of any items requiring specialist handling, such as pianos, safes, artwork, or antiques.
5.2 The Customer must be present, or appoint an authorised representative, at collection and delivery addresses to supervise the Services, provide access, and sign any relevant documentation.
5.3 The Customer is responsible for securing all personal documents, money, jewellery, and other high-value items. The Company will not be liable for loss of such items unless specifically agreed in writing prior to the move.
6.1 Unless otherwise agreed in writing, payment terms are as follows:
(a) for domestic removals, payment is due in full no later than the day before the agreed moving date; and
(b) for commercial or larger contracts, payment terms will be stated in the quotation or invoice.
6.2 The Company accepts payment by the methods communicated to the Customer at the time of booking. Cash payments may be refused at the Company’s discretion.
6.3 If payment is not received by the due date, the Company reserves the right to:
(a) refuse to carry out the Services; and
(b) charge interest on overdue amounts at the statutory rate applicable under UK law until payment is made in full; and
(c) retain Goods under a lien until all outstanding sums, including any storage or additional charges, have been paid.
6.4 Any additional work requested or required on the day of the move that falls outside the agreed scope may be charged at the Company’s prevailing hourly or fixed rates.
7.1 The Customer may cancel or postpone the Services by giving notice to the Company. Cancellation charges may apply, calculated as a percentage of the agreed price, depending on the notice period:
(a) more than 7 days before the agreed move date: no cancellation fee, subject to reasonable administrative charges;
(b) between 3 and 7 days before the agreed move date: up to 50 percent of the agreed price;
(c) less than 3 days before the agreed move date, or failure to provide access on the day: up to 100 percent of the agreed price.
7.2 The Company will use reasonable endeavours to arrive and complete the Services within agreed timeframes but shall not be liable for delays caused by circumstances beyond its reasonable control, including traffic, road closures, accidents, extreme weather, public events, or actions of third parties.
7.3 If delays occur due to reasons attributable to the Customer, such as lack of access, incomplete packing, or waiting for keys, additional waiting time charges may apply.
8.1 The Customer must not submit for removal or storage, and the Company may refuse to handle, any of the following without prior written agreement:
(a) hazardous, flammable, corrosive, or explosive materials;
(b) gas bottles, fuel, paint, chemicals, or solvents;
(c) perishable, infested, or contaminated items;
(d) live animals, plants, or biological materials;
(e) illegal items or substances; and
(f) items requiring specialist licences or compliance measures.
8.2 If such items are handled without the Company’s knowledge or consent, the Company shall have the right to remove, destroy, or dispose of them at the Customer’s expense and without liability.
9.1 The Company operates in accordance with applicable UK waste management and environmental regulations. Any removal and disposal of unwanted items, furniture, or other materials will be carried out only where explicitly agreed as part of the Services.
9.2 The Customer is responsible for clearly instructing which items are to be moved and which items are to be disposed of. The Company will not be liable for items discarded in error where instructions were unclear or incomplete.
9.3 Disposal services may be subject to additional charges, including fees at recycling centres, transfer stations, or licensed waste facilities.
9.4 The Company will not remove or dispose of hazardous or prohibited waste, including but not limited to asbestos, clinical waste, chemicals, or electronic waste that requires specialist processing, unless expressly agreed and where legally permitted.
10.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss of or damage to Goods shall be limited as set out in this section.
10.2 Unless agreed otherwise in writing, the Company’s liability for loss or damage to Goods, howsoever caused, shall be limited to a fixed amount per item or per consignment, subject to an overall financial cap. Details of these limits will be provided on request or in the quotation.
10.3 The Company shall not be liable for:
(a) loss of or damage to items packed by the Customer, unless clear evidence shows that damage was caused by the Company’s negligence;
(b) pre-existing damage, wear and tear, or inherent defects in Goods;
(c) damage to furniture or items requiring dismantling or reassembly, except where the Company undertakes such work with reasonable care;
(d) indirect, consequential, or purely economic loss, including loss of profit, loss of use, or loss of opportunity.
10.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably possible and in any event within 7 days of completion of the Services. The Company may decline to consider claims notified outside this period, except where the Customer can show good reason for delay.
10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
11.1 The Company will maintain appropriate public liability and, where applicable, goods in transit insurance in connection with the Services.
11.2 The Customer is encouraged to obtain additional insurance for high-value or particularly fragile items if the standard liability limits are insufficient for their needs.
11.3 Upon request, the Company will provide a summary of relevant insurance cover and applicable limits. Insurance is subject to the terms and conditions of the insurer and may not cover all types of loss or damage.
12.1 The Customer is responsible for ensuring that access routes at all Premises are safe and suitable for the Services, including entrances, hallways, staircases, lifts, and surrounding areas.
12.2 The Company will take reasonable care to avoid damage to property during the provision of the Services. However, the Company shall not be liable for:
(a) damage arising from moving Goods through spaces that are too small for safe manoeuvring;
(b) damage to driveways, gardens, or external areas where the Customer has requested or agreed to the use of particular access routes;
(c) any loss or damage arising from structural weaknesses or defects in the Premises, including fixtures and fittings.
12.3 Where the Services involve shared or third-party premises, such as communal areas or managed buildings, the Customer is responsible for obtaining any necessary permissions and informing relevant parties of the move.
13.1 Where storage services are provided, Goods will be stored at a facility selected by the Company, subject to space and operational arrangements.
13.2 Storage charges are payable in advance, monthly or as otherwise agreed. Non-payment may result in the Company exercising a lien over the Goods and ultimately disposing of them in accordance with applicable law to recover outstanding sums.
13.3 While in storage, Goods will not normally be accessible to the Customer without prior arrangement, and access may be subject to handling and administration fees.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
14.2 The Company will use reasonable endeavours to resolve complaints promptly and fairly. The Customer may be asked to provide evidence, such as photographs or written details, to assist in the investigation.
14.3 If a dispute cannot be resolved directly between the parties, either party may explore alternative dispute resolution procedures, such as mediation, where both parties agree.
15.1 The Company will collect and process personal data about the Customer in connection with the provision of the Services, such as names, addresses, and contact details.
15.2 Personal data will be processed in accordance with applicable data protection laws in the United Kingdom and used only for legitimate business purposes, including bookings, service delivery, invoicing, and customer care.
15.3 The Company will take reasonable steps to protect personal data from unauthorised access, disclosure, or loss, and will retain such data only for as long as necessary for legal and operational reasons.
16.1 The Company may vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless a change is required by law or regulatory requirements.
16.2 Either party may terminate the Contract if the other commits a material breach which, if capable of remedy, is not remedied within a reasonable period after written notice.
16.3 Termination of the Contract shall not affect any rights, obligations, or liabilities that have accrued prior to the date of termination, including payment obligations and limitation of liability provisions.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or the Contract (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
18.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.
18.4 These Terms and Conditions, together with the quotation or confirmation and any agreed amendments in writing, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, agreements, or representations.
There are many removal companies South Kensington, but none of them are able to match our service on price or quality.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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